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Technical Account Manager Maintains The Current Status of Applications Deployed for Avsystem’s Customers Globally. You Will Be A Member of the Project Management Office and Take AS A AST OF THE POST-SALES ACTIVITIES. You Will Use The Existing Documentation to Maintain Applications, Communicate Directly With The Customers Within An Agreed Sla, and Execute Procedures Following Thir Internal Needs, as Defined In The Agreements.
You Will Mainly Support The Unified Management Platform (UMP) Which is a Flagship Product of Avsystem’s Tarketed at Telecoms. IT Allows for an Automatic Setup, Upgrades, and Monitoring of All Client Routers and Other Network Devices.
Your Responsibilities Cover:
Providing Technical Support for Customers to Facilitate The Post-Sales Processes
Creating, Fixing, Or Upgrading Application Configuration for Customers
Using and Extending The Knowledge Base to Train Customers to Use Products Effectively
Identifying Solutions to Reduce Support Costs
Addressing ALL Product-Related Queries On Time
Analyzing Customers’ Needs and Suggesting Upgrades Or Additional Features Meet Thir Requirements and Slas
ESTABLISHING BEST Practices in Support Procedures
Updating Existing Project Documentation with Details As Configured For The Customer In The Support Period
Day-to-Day Management of the Customer’s Installations. This Means Help In Reconfiguration For A Customer, Debugging For A Customer, Providing Details Using Documentation System (50% of the Time)
Participation in the system deployments. This Requires A Detailed Configuration of the System Based on Requirements (25% of the Time)
Building Feedback to Product Teams In An Organized Manner (10% of the Time)
Other tasks (15% of the time)
What to EP Expect from You:
Minimum 4 Years of Work Experience (Customer Service Preferred), Including 2 Years as Support for Applications and Systems,
Knowledge of Linux Operating System,
Understanding of Networks and Complex Computer Systems,
Basic Understanding of Network Protocols,
Abilites to Configure Network Devices (Routers, WiFi Networks, Servers),
Communication Skills in Polish and at Least B2-Level in English,
Willingness to Develop Towers A System Engineer or Project Manager.
Nice to Have:
Good Knowledge of Network Protocols (TCP / IP, HTTP, DNS, DHCP, SNMP, SSH, etc.) or Other Skills in the Field of Networks Or Operating Systems.
What to we offer:
Ability to BECOME AN EXPERT IN THE MANTENANCE OF CRITICAL Applications for Telecommunications Companies,
Work In A Leading Polish Iot Company On The Software Used By Companies Around The World.
Jump Into The Business Which Makes Your Calls Or Internet Connection Possible,
The remote stuff, Such as: Flexible Working Hours.
Company’s Own Parking and Bike Room.
A Relaxed Work Atmosphere – No Dress Code, No Open SpaceThe company did not fill out the description.
To apply for this job please visit www.avsystem.com.