Social Media Support Manager

  • Support
  • 34 000 - 77 000 USD /yr.

Website Hulu

Get endless entertainment, live sports, and the shows and movies you love.

  • In partnership with the Global Social Media Manager, implement processes and supervise operations to support the Disney Streaming brands Social Support Team and cross-team partners
  • Act as a resource: be the “go-to” for all uncertainties relating to workflows, judgment calls, and any ad hoc questions
  • Tackle pre-determined projects and assignments while standing-up proactive creative solutions
  • Independently identify weaknesses and gaps in the current architecture and drive resolutions
  • Contribute to the development of the social media roadmap and ensure effective prioritization of resources to deliver business needs
  • Build relationships with internal teams to drive partnership
  • Partner with the rest of the org to act as a consultant, ensuring social data is being appropriately used throughout
  • Craft how we synthesize customer data from multiple sources to find opportunities and recommend direction
  • Document and implement quality guidelines
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