Product Support Specialist

  • 1 400 USD

Website BigPicture

The company did not fill out the description.

Hi, We’re Bigpicture (Previously Softwareplant) The Proud Developers of One of the Leading Project Management Tools from Companies Worldwide. Our Products Are Used By Ceos, Managers, Directors, and Project Managers of Companies Such As Netflix, Nasa, Tesla, Apple, Uber, Samsung, Porsche, Siemens, Intel, Boeing, LG, and Many more.

When Joining Our Team You Can Expect A Tight-Knit Team And A Collaborative Spirit. You Will Encounter Both Demanding Product Development Problems and the Shared Excietent of Rolling Up Your Sleeves And Working Together Shangers Achieving Major Goals.

Customers Are The Focus of Our Attenttion, Which Is Which We Place Great Emphasis on Competent and Timely Support. If Problem-Solving, Attention to Detail and Cooperation Do not Pose A Challenge For You, Then Get In Touch with US – We look forward to meeting you!


In-depth Analysis of Clients Problems – We Focus on Quality

E-mail and Voice Communication in English with Our Customers

Troubleshooting Calls Via Zoom or Google Meet

Coordinating Activities and Issue Management, Aided by The Use Of The Latest Communication Solutions

Cooperating With Other Team Members (Mostly Developers) to Solve Customer Issues

This Is What We Are Looking for:

2+ Years of Experience Working in Product Support in the Area of ​​Software

Polish and English Language Proficiency, Enabling Fluent Verbal and E-mail Communication (C1 Level)

Excellent Organizational Skills for Detailed and Priority-Orientated Work

The Ability to Identify and Solve Problems UNSUPERVISED

Availability To Work In Shifts Between 6 AM To 10 PM

Willingness to Learn Constantly


In-depth Knowledge of Jira Issue and Project Tracking Software

Knowledge of Other Languages

How We Work;

Top-Notch Hardware: MacBook Pro and High-Resolution Monists

Ownership and Having A Real Impact On How Company Works And How Our Products Are Developed

Flexible Working Hours

No Dress Code

And You Can Choose Towork Remotely Or from Our Modern Office in Warsaw With A Fully-Stocked Kitchen: Free Breakfasts, Snacks, Tea, Coffee, Juices, Fruits, Veggies

Perks and Benefits:

Skills Development Budget, And Access to The Latest Books Thanks to Our In-House Library

Various Internal Knowledge Sharing Initiatives: Tech Guilds, Workshops, and more

Private Healthcare

Multisport Card

Incentive Equity Program

Plenty of Team Building Events

Model of Cooperation:


Contract of Mandate (For Students)

Watch Our Video and Get To Know US Better;)

* Before Submitting Your CV Please Consider That We Are Currently Only Able to Extend Our Offers to Candidates Who Have Acquired The Status of A Tax Resident In Poland. ALSO, PLEASE BE AWARE THAT EC CURRENTLY OFFER COOPERATION BASED ON A B2B Contract Only.

The company did not fill out the description.

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