Digital Marketing Assistant

  • Marketing
  • 18 USD /hour

Website NEMR Talent

HR-agency. Simply Human HR

Our client is actively hiring for a Full Time Remote Digital Marketing Assistant! The right hire will serve as a resource for digital marketing products offered by the company to its Sales Associates. This is a 37.5 hour a week contract (12 month) position, operating remotely from 9AM-5PM, and the right candidate can start ASAP!

Job Responsibilities

  • Analyzes and resolves customer problems that arise from the use of various web and mobile-based products: answers technical inquiries, diagnoses reported problems or configuration issues, recommends possible solutions, follows issues through to resolution, or escalates if no resolution can be found.
  • Analyzes problems, develops immediate workarounds, and provides documentation to facilitate resolutions with third-party vendors.
  • Follows team-specific guidelines for problem reporting to ensure timely resolution of application issues.
  • Documents all resolutions for customer-reported problems in the various issues tracking systems.

This position will serve as a resource for agents and digital marketing products and will provide customer support, product testing, and other essential job functions. Answer basic and complex telephone or written inquiries from customers regarding select third-party products, diagnose customer-report issues, and recommend corrective actions. This position will report to the Senior Vice President of Digital Marketing & Innovation.

Qualifications

  • Currently pursuing a BA/BS degree in Marketing/Technology or similar discipline is preferred, though comparable knowledge and proof of learning ability, through job experience, is also acceptable
  • Clear thinker with excellent interpersonal, written, and verbal communication skills
  • Good customer service skills
  • Professional and effective communication skills – both verbal and written
  • Ability to effectively interact and maintain professionalism with customers, vendors, and management at all levels via phone and email

Salary

  • $18.00 per hour
  • 9AM-5PM, operating remotely
The company did not fill out the description.

To apply for this job email your details to info@nemrhr.com

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