Customer Support Specialist with French

  • Support
  • 1 100 USD

Website Packhelp

Design and print custom packaging with Packhelp!

Salary: 5000-7000 PLN Gross

Team: Customer Support

Place of Work: Warsaw (Hybrid Remote & Office)


We Are A Tech Company That Aims at Revolutionizing The Area of ​​Custom-Made Packaging. Our Software Helps More Than 30,000 Customers from 30 Countries to Design and Order Packaging Almost Effortlessly.

AS A Group of More Than 200 Professionals from All Corners of the Globe, We Inspire Each Other Every Day and Take Pride in Product in Create.

Packhelp is Also Appreciated Globally. We Were Listed: # 1 in Deloitte’s Fast 50 Central Europe 2020 Ranking, The Most Prominent Start-up in Europe by Business Insider, and We Raised More Than 10 million € from Leading International Vc Funds.

The Team Is Constantly Growing And Thus We’re Looking For Talented Individuals With Different Perspectives and Life Experiences to Join The Pack.

In Customer Support You Will Be Taking Care of the Customer’s Needs by Providing and Delivering Professional, High Quality Support and Assistance Before, During, and After The Customer’s Requirements Are Met. We Are Looking For A People Person, Full of Patience, Empathy and Energy to Join OU Customer Support Team.


Advanced English and French Is A Must

Desire to Work In A Result-Driven Start-up

Great Written and Verbal Communication Skills

Problem-Solving MindSet

Empathy and Positive Attitude Towers Customers

Abilites to Work Both Independently and In A Group

Eagerness to Learn

Open Mind and Ability to Work In A Fast-Paced Environment

Nice to Have: Previous Experience in Customer Support and Fluency in English



Responding Promptly to Customer Inquiries

Communicating with Customers Through Various Channels


Knowing Our Products Inside and Out So That Can Answer Questions

Processing Orders, Forms, Applications, and Requests

Keeping Records of Customer Interactions, Transactions, Comments and Complaints

Communicating and Coordinating with colleagues as NECESSARY

Providing Feedback on the Efficiency of the Customer Service Process

Ensure Customer Satisfaction and Provide Professional Customer Support

What we offer:

Comfortable Workplace – EC Provide The Comfort You Need at Work by Helping You Set Up Your Home Office and Constantly Improving OU WSAW Headquarters

The Best Possible Tools – Latest Technology, Our Own Apps and Industry-Standard Software

Health & Wellness – Private Healthcare, Life Insurance, Mental Health Support and A Subsidised Multisport Card

Fair Compensation – Performance-Based Pay Raises and Quarterly Bonuses, Extra Incentive for Employee Referrals

Career Development – Self-Development Budget, Ability to Learn from Our Experts During Internal Workshops and Trainings

Vacation & Time Off – 26 Paid Vacation Days and 1 Extra Better Future Day for Actively Making OU World A Better Place

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