Customer Success Manager

Saly is a software provider for e-commerce, which supports digitization of sales and customer service processes on the B2B market. This modern ENTERPRISE class software available in the SaaS cloud allows for a high level of integration with ERP class systems or WMS. Thanks to the expanded Business Intelligence module, it provides detailed data and prediction regarding customer sales behavior.

From our SaaS software already use companies such as Columbus Energy S.A, Morele.net, Somfy, 3MK Protection. And this is not the end – we’re getting expended to foreign markets!

We are looking for an experienced / EJ Customer Success Manager / RKI, which is not afraid of working on a large and fast-growing product.

Why is it worth joining the SALY team!

We create a new quality software E-commerce B2B in SaaS on the author’s platform

You will cooperate with a well-known design team made of Customer Success Manager, Sales Managers, Scrum Master, Product Owner, UX / UI Designer, Developers and Testers

♂️ We run projects in Scrime, we work in 2-3 weeks of iterations

♀️ We have influence and we are involved in what we do

We celebrate our successes

Attaching to us, he will include everyday duties:

Conducting an effective onboarding process of new B2B clients, including support for the implementation of the product – E-commerce B2B SALY platform

Real influence on improving repetitive processes, i.e. onboarding a new client and product deploying,

long-term customer support when using the product,

responding and defining customer needs,

taking care of compliance with the work schedule,

Building stable, long-term relationships with B2B clients

Caring for a high level of customer satisfaction, up-selling additional service packages

Education of clients in the use of the SALY platform, creating materials, i.e. tutorial, instructions, a base of good practices and any other documentation necessary to clients,

cooperation with the Sales Single, Project and Development Management in the field of making everyday tasks,

We will be satisfied if:

You have a minimum of 2 years of experience in working with B2B clients, preferably for SaaS / e-commerce

You are characterized by good knowledge of the IT industry and technical issues

You have the ability to analyze customer requirements for technical and business

You understand that the Customer Success Manager’s role needs to understand the work of other departments, you are debating with people responsible for the product of the product

Using English at B2 / C1

Good knowledge of Jir’s systems, Confluence

Communions and teamwork are your strengths – without this we can not imagine working together

You can effectively solve problems

You are characterized by a very good organization of your own work and the ability to prioritize tasks

Knowledge of agile project management methods are welcome

What we offer:

Work in a hybrid model in a dynamically developing technology company

Any form of cooperation – 8 400-10 000 + VAT B2B (payable days free and L4) or 5,000-6 000 net UOP

Flexible working hours, we start between 8.00 and 9.30

English lessons and co-financing for medical care

Modern office right next to Krakow’s Bagry Bag

Long-term projects with fixed, but agile clients in the e-commerce area

Impact on the shape of a product, which is high market demand

Regular feedback – both substantive and development

CV sent, what’s next?

We will get acquainted with your application

If you meet the requirements – you will receive an invitation to talk online

We invite selected candidates for a meeting in the office

Decision and feedback – quickly and specifically :)